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(6)When I attempted to reinstall some of the missing applications using their installation disk, I discovered that DVD drive could not sense when the drive hadĪ disk inside. I noted a message stating “This Software has not been activated” (or something to that effect). (5) About an hour after I started the computer, (4) My Anti-Virus application (Norton 360) was missing and a different Anti-Virus app (Avast) was now installed.
(3) Numerous files, folders, and applications were missing. (2)Īll of the User Accounts were missing. However, I noted the following discrepancies: (1) the operating system had been changed from “Windows 10 Home, 32 bit” to “Windows 10 Pro, 64 bit”. When I started the PC the computer smoothly booted-up to Windows 10. They notified me after six hours that the repairs had been made and I could pick it up. I took this computer to a repair shop to see if they could get it to boot-up to Windows 10.
I didn't try the Safe Mode Start-up on this computer after I saw what happened to the other one. This whole thing started out as a HP diagnostic tool not working properly and now one of my PC's has crashed and is useless. To abbreviate this narrative I tried all of these options and they all ran in a circle back to the Automatic Repair program attempting to start Windows 10. Also that same blue screen gave me two options, namely "Shut down" and "Advanced options" I selected the Advanced options button which opened another blue page that displayed threeĪdditional Options namely "Continue", "Troubleshoot", and "Turn off your PC". Popped up displaying this message "Automatic Repair couldn't Repair your PC". The Automatic Repair program started up, but after about five minutes a blue screen
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The computer started the start-up routine but Windows 10 never started. I disabled my antivirus soft ware (Norton) and then attempted to start one of my PC's in Safe Mode.
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I have uninstalled and reinstalled the application (HP Print and Scan Doctor) and the printer driver several (approx. “Why can’t I get the HP Print and Scan Doctor application to work properly on either one of my Windows 10 Computers? On one occasion I allowed it to attempt to complete the communicating process for 7 hours. The progress indicator rapidly proceeds to 40% (approximately) and then hangs-up. The problem occurs during the communicating process. The application opens, finds the printer, and then begins ‘HP Print and Scan Doctor’ does not work properly on either one of my desktop PCs. Right! Well, my question was answered but my problem still exists. With Windows 10 therefore it must be compatible. Microsoft says that the application is compatible with Windows 10 HP tells me that ‘HP Print and Scan Doctor’ is compatible I spent a good deal of money on my multi-function printer on reputation for good quality prints and scans (with supposedly fully functioning software), and while it works well as I've used it in print jobs and scans from HP Smart, I believe having this Easy Scan app working properly is a legitimate expectation for the price I paid to buy the device and have it work as it's supposed to be able to.The question that I posted has been answered.
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Please HP, update this app to make it work the way it's advertised to. Judging by the number of 1-star reviews of this app, I'm far from alone. It supposedly has a function to do duplex scanning which I want to be able to use, and was a feature availabe on HP Deskjet printers in years past.
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I've encountered this on Mac OS Catalina and now Monterey (OS's 11 and 12).
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Unable to use for the last two Mac OS releasesĭespite being able to connect wirelessly to my LaserJet Pro MFP M281cdw, and print and do single side scans from HP Smart on my iPhone and my Mac, HP Easy Smart cannot find my printer, even after all of the reset and driver uninstall/reinstall directions provided. This is a productivity time saver! Kudos !! It will save me a lot of work back when I used to scan to a USB drive, switch it to my computer, and search HP_Scan directory and hope my document appeared. Thanks HP for a great, AND FREE, scan App. I went to my computer' scan folder and there each document had been saved to a separate jpeg. Delighted, I stacked several documents on my printers from feed and each document was scanned. The Easy Scan App reappeared and when the scan completed and displayed in the App, I clicked on "Send" which opened a save window where I selected a Folder for storing all future scans. Once completed, a document that I had previously placed on my printer started being scanned. I downloaded HP Easy Scan to my new iMac Pro and once the download completed and the App opened, I went to devices on my computer and clicked on my office 'HP OfficeJet Pro 8600' Icon - immediately my computer started downloading a new print driver file.